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Zendesk to Slack Ticket Sync

Zendesk to Slack Ticket Sync

$147.00
$197.00 $147.00
Sale Sold out

The Zendesk to Slack Ticket Sync automation streamlines your support workflow by connecting Zendesk with Slack. Each time a new Zendesk ticket is created, this automation:

  • ⚡ Instantly creates a Slack thread with the ticket details.

  • 💬 Posts follow-up replies directly in the same thread for context.

  • 📝 Updates the Zendesk ticket with the Slack thread ID for full traceability.

This ensures your support staff stays in sync with real-time notifications, improves collaboration, and eliminates the need for manual updates.

How It Works

  1. Zendesk Webhook Trigger – Detects when a new ticket is created.

  2. Slack Integration – Posts ticket details into a designated Slack channel.

  3. Thread Management – Replies are linked to the original Slack thread.

  4. Update Ticket – Zendesk ticket is updated with the Slack thread ID for cross-reference.

Why You’ll Love It

  • 🚀 Faster communication between support and internal teams.

  • 📲 Real-time updates delivered where your team works.

  • ✅ Full visibility across Zendesk and Slack.

  • 🔗 Easy to set up and fully automated.

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